General Information
What makes SmartPropel batteries unique? +
SmartPropel batteries are manufactured by Shenzhen SmartPropel Ltd, a leading energy storage company with over 20 years of expertise. They feature advanced lithium-ion technology, long lifespan, and superior performance.
What capacities do you offer? +
Our batteries range from 100kWh portable systems to 100MW industrial solutions.
What is the lifespan and warranty? +
Lifespan: Up to 15 years (6,000 charge cycles)
Warranty: 5 years
Are SmartPropel batteries compatible with all inverters? +
Yes, they are designed to work with most solar and inverter systems.
Do the batteries have certifications? +
Yes, including IATF 16949, CE, MSDS, UN38.3, and ROHS.
Partnership & Distribution
Who can become a distributor? +
Anyone with an outlet and the ability to import directly from our factory in China.
What is the minimum order quantity (MOQ)? +
1 CBM of any product range.
Can I sell under my brand name? +
Yes, but large order volumes are required for customization.
Do you offer exclusivity for distributors? +
Not at this time.
Is training provided? +
Yes, we offer product and installation training.
What are the payment terms? +
40% deposit before production
Balance payment before pickup from our warehouse in Lagos
Do you offer financing? +
No.
What payment methods do you accept? +
Bank transfers, crypto payments, and multiple currencies (USD, EUR, CNY).
Shipping & Logistics
How long does shipping take? +
Approximately 50–55 days.
Where is your warehouse in Nigeria? +
Lagos.
Do I need to handle customs clearance? +
No, we handle it for you.
Can I track my shipment? +
Real-time tracking is unavailable, but we provide updates.
What if my order gets damaged in transit? +
We provide insurance coverage, and replacements will be arranged if necessary.
Inspection & Warranty
Can I inspect my order before final payment? +
Yes, at our Lagos warehouse.
What happens if defects are found?+
We will replace faulty units.
Can I store my order at your warehouse? +
No, all goods must be picked up immediately after payment.
What does the warranty cover? +
Manufacturing defects (excluding improper handling or water damage).
Support & Installation
Where can I get technical support? +
At our Nigeria office or through our engineers.
Do you offer installation services? +
Yes
Do I need to handle customs clearance? +
No, we handle it for you.
Can I install the battery myself? +
A professional is recommended.
How can I extend my battery’s lifespan?+
1. Follow the user manual
2. shallow charge/discharge cycles
3. Store in a cool, dry environment
